We all have to admit it. A luxury hotel can have high-tech amenities, state of the art facilities and rooms that won’t make you go out but when it comes to good service, unfortunately, not all of them can deliver. All these luxurious things are rated zero (or even negative) because good service tops it all.
When booking hotels, good service is hard to quantify because you only get to know it on the spot. Most of the comments on TripAdvisor must be from friends or friends of friends so that platform is becoming shady. Some hotels also allot a budget for reviews in websites like this because ratings can make or break their business.